Please note: we do not register domain names for 3rd parties. Domains on our tag are generally for ease of use as we are usually hosting there website.
We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong. If you are not satisfied with any part of our service then we want to know about it.
We will resolve your complaint as quickly as possible and if appropriate provide an explanation as to what went wrong and how we will seek to resolve the issue.
Please contact us in one of the ways listed on our website (e.g., e-mail address, telephone,). We may call you back or email you depending on the best way to resolve your complaint.
When we receive your complaint we will acknowledge it within (three or five) working days.
We will then fully investigate your complaint and aim to respond within 10 working days.
If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response.
If you are not happy with the explanation we give you, you can contact our Customer Service Manager who will review your complaint and respond to you.
If you feel you need to contact refernece and abuse of your domain name please contact us immediately by email at email@example.com.
When registering a .uk domain name the registrant will be entering into a contract with Nominet (the official .UK domain name registry). Terms of this contract can be found at http://www.nominet.org.uk/go/terms